BOOKING CANCELLATION BY THE CLIENT
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive the request.
You will be liable to pay the cancellation or amendment charges shown below.
More than 30 days before arrival date = 25% of the booking price.
29 – 15 days before arrival date = 50% of the booking price.
14 – 2 days before arrival date = 75% of the booking price.
The day before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
You can acess our Livro de Reclamações Eletrónico at www.livroreclamacoes.pt.